Here at Portcullis we believe in 3 key words to ensure an unrivalled service to our clients; Quality, Integrity and Efficiency.
Quality - All of our agents are SIA trained and licensed, but we also impose the same high levels of professional scrutiny throughout the entire Company by adopting SIA approved contractor Quality Management Systems together with an external inspection process, likewise we abide by all relevant British Standards and have adopted safe contractor standards.
Integrity - We believe passionately in being transparent with our clients. We will as standard provide you access to live time tracking of our activity on your site, our reporting process includes the use of tracking technology, QR codes and Web based applications linked to mobile phone technology.
Efficiency - We take immense pride in our response times, our aim is to place an accredited agent on your asset within 20 minutes of an alarm activation. Our Agents are trained specifically to add value, they will first fix any issues they encounter there and then, whether its isolating utilities or boarding up a broken window we will act in your best interest at all times to minimise disruption to your business.